T-Mobile Sucks
I had some work to do (like always) when we were on the road last weekend and the wired internet connection in our room was not working, so I purchased a Wireless Hotspot day pass from T-Mobile. What a mistake that was. The connection worked for a few minutes before T-Mobile had network problems. By the time I go down to the front desk people were already in line complaining to the hotel management. Evidently, they had problems somewhere in the “cloud” so, everyone was off line. After several frustrating hours, it became obvious that the problem was not going to be quickly resolved. So, I let things be until I got home at which time I called “customer service”. The representative that answered, acknowledge the issue and, in fact, did not dispute anything that I said; yet still refused to issue a credit. What kind of company willfully cheats its customers? I couldn’t believe how cheerfully he agreed with me about the facts of the situation (i.e. it was T-Mobile’s problem) and yet insisted that there was nothing that he could do for me. I’m never, ever, ever doing business with them again for anything. I feel sorry for the people who have T-Mobile for their cell phone service.
I have T-Mobile and I am now not “locked in” anymore (2 years are up). Trust me, I will NOT do anything with T-Mobile ever again. EVER. I’m “shopping” for a pager and the only thing that makes me balk is the “required 2 year contract”. Sighs.
Custiomer dis-service at its best. Was it an English speaker?
I have had it with WAL-MART treating me as a criminal every time I leave the store. A few bucks more and I am treted as a “Guest” at Target and not accosted upon leaving. Never again SAM, never again.
I’ve seen this with other companies too. My office has a government contract with At&t for a boat load of cellphones. Each phone has the same exact plan and each indivdually billed by number. But every month the resource people have to fight them to fix the bills. About 25% of the bills are drastically wrong (funny how the bills always higher than what they are supposed to be).
I also worked with a lady who had a job with MCI and she was instructed to lie directly to customers about their accounts. I’m glad that MCI isn’t around anymore (or at least that version of it).
Scandelous!
As a tech, I have to deal with At*T, Verizon and Sprint techs about their service on a regular basis when our users complain that their wireless cards don’t work and they try to give me some BS excuse that they would give someone who doesn’t know anything about technology. I’m like, listen dude, I am a tech and don’t give me that stupid excuse or we’ll pull all of our accounts from your business and take them elsewhere…that usually gets them moving up to higher management.
Those bastards!
Same in the UK. I’ve lost count of how often I see the words “Emergency Only” on my cellphone. A couple of month back I was withoug a signal for a week – after endless complaints T-mobile eventually credited me with the equivalent of five dollars. A friend’s business uses T-mobile cellphones and was credited with zilch – presumably because he couldn’t afford the time to spend complaining.
Nolens Volens: You have to be careful with T-Mobile. They are known for extend your contract whenever you call customer service; even if it’s just with a billing question. What happened to companies trying to earn your business; rather than locking you in to a contract and charging exorbitant fees for anything?
Carolina Jim and Wife: Not as a native language; but I could at least understand him. It’s pretty easy to understand “Too bad. You’re screwed.” We refer Target over Wally’s World too.
Harry: I’m sure that because it was a system-wide outage, Customer dis-service was directed not to refund anyone’s money since they didn’t want to give up a das receipts. They will run out of new customers sooner or later and go out of business; but they’re going to stick it to everyone while they still can.
And so far as AT&T goes, it always funny how people say “That’s what the computer says” even though it defies logic. Common sense is unfortunately all too rare.
Rage: The problem was a bad router deep in their infrastructure. It wasn’t restricted to a small area. They knew it was malfunctioning and that all traffic for a large area was not getting through; but, they already had everyone’s money, so we were out of luck. T-Mobile is the worst of the bunch; but they all suck. Ten bucks won’t break the bank; but it their attitude was appalling.
Alfie: What a wonderful business model. Cheat people unless they spend days complaining, and then give them a pittance. I hope that they consumers everywhere get on to them and that they go bankrupt.
I know I’m way too young to start something with “Back in the day…”… but too bad.
Back in the day companies seemed to give a shit. Your experience with T-Mobile doesn’t shock me at all. Sounds like every conversation I’ve had with every company I’ve done business with the past 5 years. They all screw you. They all refuse to stand behind their products/services. Globalization means that businesses are bigger and have wider consumer nets. They don’t care to gain repeat business from 100 loyal customers if they can screw over and lose 10,000.
I’m glad I don’t have T-Mobile. What I have works, so I’m not going to change it.
AlwaysCurious: The problem with that line of thinking is that, after a while, and it may take years, they run out of new customers. People have long memories when they feel that they’ve been treated unjustly; and then, no amount of discounts can get them back. As a business, you have to compete on service. You should never compete on price; because only one company can have the lowest price, and, if it’s not you and a low price is all you have to offer then you are in trouble.
Kate: I’m never, ever, ever going to do business with them again no matter what the situation is. From now on, I’ll just make sure to stay in hotels that use a different provider.